DealLoop Terms of Service

Last updated: August 20, 2025

IMPORTANT, READ CAREFULLY: By accessing or using DealLoop's services, you agree to be bound by these Terms of Service. If you are accepting this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.

1. Service Description

1.1 The DealLoop Platform
 DealLoop provides a proactive real-time meeting assistant platform that analyzes conversations, provides insights, and generates meeting summaries and action items (the "Services"). The Services include web-based software, mobile applications, and related features as described in our Documentation.

1.2 Service Access
 Subject to your compliance with these Terms, DealLoop grants you a limited, non-exclusive, non-transferable right to access and use the Services during your subscription period solely for your internal business purposes.

1.3 User Accounts
 You must create an account to use the Services. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.

2. Data and Privacy

2.1 Customer Data Ownership
 You retain all rights, title, and interest in your data, including meeting recordings, transcripts, and any content you provide to the Services ("Customer Data"). DealLoop does not claim ownership of your Customer Data.

2.2 Data Processing Rights
 You grant DealLoop the limited rights necessary to provide the Services, including:

  • Processing and analyzing your meeting audio and content

  • Generating transcripts, summaries, and insights

  • Storing and backing up your data

  • Providing technical support

2.3 AI Training and Model Improvement
 Free and Standard Plans: Unless you opt-out in your settings, DealLoop may use anonymized and de-identified data from your meetings to improve our AI models and Services.

Enterprise Plans: DealLoop will not use your data for AI training without your explicit opt-in consent.

2.4 Data Security
 DealLoop implements commercially reasonable security measures to protect your Customer Data, including encryption in transit and at rest, access controls, and regular security audits.

3. Acceptable Use

3.1 Permitted Use
 You may use the Services only for lawful business purposes and in accordance with these Terms and applicable laws, including all recording and consent laws in your jurisdiction.

3.2 Use Restrictions
 You may not:

  • Use the Services for illegal activities or to violate others' rights

  • Record meetings without proper consent from all participants

  • Attempt to reverse engineer, hack, or compromise the Services

  • Use the Services to build competing products

  • Share access credentials with unauthorized users

  • Transmit malware, spam, or harmful content through the Services

3.3 Recording Consent
 You are solely responsible for obtaining all necessary consents and complying with applicable recording laws before using the Services to record any meetings or conversations.

4. Subscription and Billing

4.1 Subscription Plans
 DealLoop offers various subscription plans as detailed on our pricing page. Your specific features and limitations are determined by your chosen plan.

4.2 Fees and Payment

  • All fees are as specified in your subscription plan

  • Fees are billed in advance and are non-refundable except as expressly stated

  • You authorize DealLoop to charge your payment method for all applicable fees

  • Late payments may incur interest charges of 1.5% per month

4.3 Auto-Renewal
 Subscriptions automatically renew for successive periods unless you cancel at least 30 days before the renewal date. Renewal pricing may be updated to current rates.

4.4 Suspension for Non-Payment
 DealLoop may suspend your access to the Services if payments are more than 10 days overdue, with at least 10 days' prior notice.

5. Intellectual Property

5.1 DealLoop's Rights
 DealLoop retains all rights in the Services, including software, algorithms, AI models, and documentation. No rights are granted to you except as expressly stated in these Terms.

5.2 Feedback License
 You grant DealLoop a perpetual, royalty-free license to use any feedback, suggestions, or ideas you provide about the Services.

6. Disclaimers and Limitations

6.1 Service Availability
 While DealLoop strives for high availability, the Services are provided "as is" without guarantees of uninterrupted operation. We may perform maintenance that temporarily affects service availability.

6.2 AI Accuracy Disclaimer
 DealLoop's AI-powered features may produce inaccurate or incomplete results. You should review all AI-generated content before relying on it for business decisions.

6.3 Warranty Disclaimer
 EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

7. Liability Limitations

7.1 Limitation of Damages
 TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEALLOOP'S TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE FEES YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.

7.2 Excluded Damages
 DEALLOOP SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA LOSS.

8. Indemnification

8.1 DealLoop Indemnification
 DealLoop will defend you against third-party claims that the Services infringe valid US intellectual property rights, provided you promptly notify us and cooperate with our defense.

8.2 Customer Indemnification
 You will indemnify DealLoop against claims arising from:

  • Your violation of these Terms

  • Your Customer Data or use of the Services

  • Your failure to obtain proper recording consents

9. Term and Termination

9.1 Term
 These Terms remain effective until your subscription expires or is terminated.

9.2 Termination Rights
 Either party may terminate for material breach that remains uncured after 30 days' written notice. DealLoop may immediately terminate for violations of Section 3 (Acceptable Use).

9.3 Effect of Termination
 Upon termination:

  • Your access to the Services ends immediately

  • You may export your data for 30 days after termination

  • DealLoop may delete your data after the export period

  • Accrued payment obligations remain due

10. General Provisions

10.1 Governing Law
These Terms are governed by the laws of the State of Delaware, U.S.A, without regard to conflict of law principles.

10.2 Dispute Resolution
 Any disputes shall first be addressed through good-faith negotiations. If unresolved, disputes shall be resolved through binding arbitration under the rules of the State of Delaware.

10.3 Modifications
 DealLoop may update these Terms by posting revised terms and providing notice. Continued use of the Services constitutes acceptance of updated Terms.

10.4 Assignment
 You may not assign these Terms without our consent. DealLoop may assign these Terms in connection with a merger, acquisition, or sale of assets.

10.5 Severability
 If any provision is deemed unenforceable, the remainder of these Terms remains in effect.

10.6 Force Majeure
 Neither party is liable for delays due to circumstances beyond their reasonable control, including natural disasters, government actions, or infrastructure failures.

10.7 Entire Agreement
 These Terms constitute the complete agreement between you and DealLoop regarding the Services and supersede all prior agreements.

11. Contact Information

For questions about these Terms, please contact us at:

DealLoop, Inc.
 3307 20th St., San Francisco, CA 94110
 Support: contact@dealloop.ai



By using the DealLoop Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.


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