DealLoop Privacy Policy

Effective Date: August 20, 2025

At DealLoop, we take your privacy seriously. This Privacy Policy explains how DealLoop, Inc. ("DealLoop," "we," "us," or "our") collects, uses, and protects your personal information when you use our proactive real-time meeting assistant services (the "Services").

By using our Services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. Your use of DealLoop's Services is subject to our Terms of Service, which incorporates this Privacy Policy.

Key Privacy Commitments

Before diving into the details, here are our core privacy commitments:

  • No AI Training on Your Data: We do not and do not allow third parties (including AI providers like OpenAI or Anthropic) to use your personal data to train AI models.

  • Secure Data Storage: All personal data is encrypted at rest and in transit using industry-standard security measures.

  • Limited Data Retention: We only retain your data as long as necessary to provide our Services or as required by law.

  • Transparent Processing: We clearly explain what data we collect and how we use it.

1. Information We Collect

Personal Information You Provide

Account Information: When you create an account, we collect:

  • Name and email address

  • Password and authentication credentials

  • Profile picture (optional)

  • Company/organization name

  • Job title and role

Payment Information: For paid subscriptions, we collect:

  • Billing address and contact information

  • Payment method details (processed securely by our payment processor)

  • We store only the last four digits of your payment card and expiration date

Meeting and Communication Data: Through our Services, we may collect:

  • Audio recordings of meetings (with proper consent)

  • Meeting transcriptions and summaries

  • Calendar integration data (meeting invitations, attendees, scheduling information)

  • Screenshots and shared content during meetings

  • Chat messages and collaboration data

  • Meeting insights and analytics generated by our AI

Support and Communication: When you contact us:

  • Support requests and correspondence

  • Feedback and survey responses

  • Event registration information

Information Collected Automatically

Usage Data: We automatically collect:

  • How you interact with our Services

  • Features used and actions taken

  • Session duration and frequency of use

  • Performance and error logs

Device and Technical Information:

  • IP address and approximate location

  • Device type, operating system, and browser information

  • Network connection information

  • Application permissions (microphone, camera access)

Analytics Data: We use analytics tools to understand:

  • User engagement patterns

  • Service performance metrics

  • Feature usage statistics

Information from Third Parties

Calendar and Communication Integrations: With your permission:

  • Calendar events and meeting details

  • Contact information from integrated platforms

  • Meeting participant information

Authentication Services: When you sign in through third-party providers:

  • Basic profile information from Google, Microsoft, or other providers

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery and Enhancement

  • Providing our real-time meeting assistant capabilities

  • Generating meeting transcriptions, summaries, and insights

  • Personalizing your experience and recommendations

  • Improving our AI algorithms and service quality (using de-identified data only)

  • Technical support and troubleshooting

Communication and Account Management

  • Sending service-related notifications and updates

  • Responding to your inquiries and support requests

  • Processing payments and managing your subscription

  • Sending promotional communications (with your consent)

Legal and Security Purposes

  • Protecting against fraud, abuse, and security threats

  • Complying with legal obligations and law enforcement requests

  • Enforcing our Terms of Service

  • Protecting our rights and the rights of our users

Business Operations

  • Conducting internal analytics and research

  • Developing new features and services

  • Managing business relationships and partnerships

3. Legal Basis for Processing (EU/UK Users)

For users in the European Union and United Kingdom, we process your personal data based on:

  • Contract Performance: To provide our Services as outlined in our Terms of Service

  • Legitimate Interests: To improve our Services, ensure security, and conduct business operations

  • Consent: For marketing communications and optional features (which you can withdraw at any time)

  • Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business:

  • Cloud hosting and data storage providers

  • Payment processing services

  • Customer support platforms

  • Analytics and monitoring tools

  • Security and fraud prevention services

  • Email and communication services

Business Partners

  • Integration partners (with your explicit consent)

  • Channel partners and resellers (for business development purposes)

Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal process or government requests

  • Protect against fraud or illegal activities

  • Protect the safety and security of our users and Services

  • Enforce our legal rights and agreements

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Security

We implement comprehensive security measures to protect your personal information:

  • Encryption: All data is encrypted in transit and at rest using industry-standard protocols

  • Access Controls: Strict access controls and authentication requirements for our systems

  • Network Security: Firewalls, intrusion detection, and other network security measures

  • Regular Audits: Ongoing security assessments and monitoring

  • Employee Training: Regular security training for all personnel

While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information only as long as necessary for:

  • Providing our Services to you

  • Complying with legal obligations

  • Resolving disputes and enforcing agreements

  • Legitimate business purposes

Specific Retention Periods:

  • Account Information: Retained while your account is active and for a reasonable period after deletion

  • Meeting Recordings: Deleted immediately after transcription is complete (unless you choose to save them)

  • Transcriptions and Summaries: Retained according to your account settings or until account deletion

  • Payment Information: Retained as required for accounting and legal purposes

  • Usage and Analytics Data: Retained for up to 2 years for service improvement

7. Your Privacy Rights

Depending on your location, you may have the following rights:

General Rights

  • Access: Request information about the personal data we have about you

  • Correction: Request correction of inaccurate personal information

  • Deletion: Request deletion of your personal information

  • Data Portability: Request a copy of your data in a machine-readable format

  • Objection: Object to certain types of processing

US State Law Rights (California, Virginia, etc.)

  • Right to know what personal information is collected and how it's used

  • Right to delete personal information

  • Right to opt-out of sale or sharing (we do not sell personal information)

  • Right to non-discrimination for exercising privacy rights

EU/UK Rights (GDPR)

  • Right to withdraw consent at any time

  • Right to restrict processing

  • Right to lodge a complaint with supervisory authorities

  • Right to object to automated decision-making

Exercising Your Rights

To exercise any of these rights, contact us at privacy@dealloop.com. We will respond to your request within the timeframes required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core functionality of our Services

  • Analyze usage patterns and improve performance

  • Provide personalized experiences

  • Support marketing and advertising efforts

Types of Cookies We Use:

  • Essential Cookies: Required for basic functionality (cannot be disabled)

  • Performance Cookies: Help us analyze and improve our Services

  • Functional Cookies: Enable enhanced features and personalization

  • Marketing Cookies: Support advertising and promotional activities

You can manage cookie preferences through your browser settings or our cookie preference center.

9. International Data Transfers

Our Services are operated from the United States. If you are located outside the US, your information may be transferred to and processed in the United States or other countries where our service providers operate.

For transfers from the EU/UK, we ensure adequate protection through:

  • Standard Contractual Clauses approved by the European Commission

  • Adequacy decisions where applicable

  • Other appropriate safeguards as required by law

10. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website

  • Sending you an email notification

  • Providing notice through our Services

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

12. Do Not Track Signals

Our Services do not currently respond to "Do Not Track" browser signals due to the lack of industry standardization.

13. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

 Email: privacy@dealloop.com
 Address: 3307 20th St., San Francisco, CA 94110
 Data Protection Officer: contact@dealloop.ai



This Privacy Policy was last updated on August 20, 2025. Previous versions are available upon request.


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